Customer Service Student Assistant (Danish speaking)

Salary DKK 5,000 - DKK 6,000

Based in central Copenhagen, MessyWeekend is a successful Danish startup selling affordable quality sunglasses and snow goggles direct-to-consumer in Europe, the US and Latin America. The company was founded in early 2018 and has already shown great potential with sales in more than 65 countries. You will become part of a young and dynamic team that is giving their utmost every day to contribute to the growth and creation of a true global consumer brand, from the ground up.

Working with the International Country Management Team and Head of Customer Service, responding to customer’s queries via Zendesk (knowledge to the platform is not a must), handling customer inquiries, feedback, product development ideas, reviews and much more!

Job Description:

  • Handling overflow contacts from the all over the world but mainly Denmark and Germany in collaboration with all Country Managers;
  • Processing returns and issuing refunds
  • Responding to queries received via Social Media;
  • Gathering product and process feedback;
  • Occasional translating content for certain messages which have to be send out to the global customer database;
  • Manage reviews on various 3rd party platforms; and
  • Assisting with the continuous product development process based on customer feedback and macro-level analyses
  • Developing and implementing initiatives to improve the customer experience
  • Provide regular reporting of customer service complaints to necessary team heads

*Candidate must also be fluent in written and spoken in Danish and English - German is a plus*

For more information or questions please contact us at cr@messyweekend.com



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MESSYWEEKEND

messyweekend.com

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Opslået: 14/05/2020

Arbejdssted: København

Jobtype: Studiejob
Kategori: Kundeservice



HR kontaktinformation:

E-mailadresse: cr@messyweekend.com





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Om MESSYWEEKEND

You’ve only got one life, so live it! That’s why the MESSYWEEKEND motto is to make sure that every day feels like the weekend. It’s the vibe that we as a brand believe in together and aim to share with the world, every single day.

At MESSYWEEKEND, we believe in showing everyone how to rock it and be their best selves - so embrace the MESSYWEEKEND magic and make everyday feel like the weekend.


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